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Return Policy | Charmost® Professional Aesthetic Products

Return Policy

Last updated: July 2, 2026

Thank you for shopping with Charmost®. Please read our return policy carefully before placing an order.

Eligibility for Returns

Due to the nature of our products, we can only accept returns under the following conditions:

  • The product was received in a damaged or defective condition
  • The wrong product was delivered
  • The product does not match the description on our website

Non-Returnable Items

The following items cannot be returned:

  • Opened or unsealed products
  • Products with broken packaging or tampered seals
  • Products that have been stored improperly
  • Products past their expiration date
  • Custom or special-order items

Return Process

  1. Contact Us - Email us at info@charmost.com within 7 days of receiving your order. Include your order number, product name, and reason for return.

  2. Provide Evidence - Send clear photos of the damaged or incorrect product along with the packaging.

  3. Await Approval - Our team will review your request within 2 business days and respond with return instructions.

  4. Ship the Product - If approved, return the product in its original packaging within 14 days of approval. Return shipping costs for defective items will be covered by Charmost®.

Refund Policy

  • Refunds will be processed within 10 business days after we receive and inspect the returned product
  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable unless the return is due to our error

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damage
  3. Keep all original packaging
  4. Do not use the product

We will arrange a replacement or full refund at no additional cost.

International Orders

For international returns, the customer is responsible for return shipping costs and any customs duties or taxes. We recommend using a trackable shipping method.

Contact Us

If you have any questions about our return policy, please contact us:

Charmost® reserves the right to update this policy at any time. Changes will be posted on this page with an updated revision date.